Booking Policies

1. How to Book

Online Booking:

• Website: Visit platinummaxicab.com. Our online booking system is designed for your convenience.
• Details Needed: Provide your pickup and drop-off locations, preferred vehicle, travel dates, and any special requests.
• Confirmation: Receive instant confirmation with all booking details.

Phone Booking:

• Number: +65 9777 5151
• Availability: Our customer service team is available to help with immediate or customized bookings.
• Personal Assistance: Discuss your needs and receive real-time support.

Email Booking:

• Email Address: [email protected]
• Required Information: Include pickup and drop-off locations, vehicle preference, travel date and time, and contact details.
• Response Time: Expect a confirmation email with booking details.

2. Booking Confirmation

• Confirmation Details: After booking, you will receive a confirmation email or SMS including:
  • Booking Reference Number
  • Service Details: Pickup location, vehicle type, travel date and time.
• Review: Check your booking details for accuracy and contact us if changes are required.

3. Advance Booking Recommendations

• Airport Transfers: Book at least 24 hours in advance to ensure availability and timely service.
• Hourly Rentals: We recommend booking 12 hours in advance to secure your desired vehicle.
• Special Requests: For large groups, special needs, or additional requirements, book 48 hours in advance.

Cancellation Policies

1. How to Cancel

Online Cancellation:

• Link: Use the cancellation link provided in your confirmation email to process cancellations.

Phone Cancellation:

• Number: +65 9777 5151
• Process: Call our customer service to cancel and get assistance.

Email Cancellation:

• Email Address: [email protected]
• Details Required: Provide your booking reference number and reason for cancellation.

2. Cancellation Fees

• More than 24 Hours Before Pickup:

  • Fee: No cancellation fee.
  • Policy: Full refund of any advance payments.

• Within 24 Hours of Pickup:

  • Fee: 50% of the total fare will be charged.
  • Policy: This fee helps cover last-minute adjustments and lost revenue.

• No Show:

  • Fee: 100% of the total fare will be charged.
  • Policy: No show results in a full charge due to the reserved vehicle being unavailable for other bookings.

3. Modifications

• Change Requests:
  • Timing: Contact us at least 12 hours before your scheduled pickup.
  • Fees: Changes are subject to vehicle availability and may incur additional costs.

Our Services

1. Maxi Cabs

• 7-Seater maxicab:

  • Vehicles: Toyota Noah and Toyota Voxy
  • Ideal For: Small families or groups needing a comfortable and spacious ride.

• 6-Seater Premium:

  • Vehicles: Toyota Alphard and Toyota Vellfire
  • Ideal For: Those seeking a blend of luxury and space.

• 7-Seater MaxiCab:

  • Vehicles: Mercedes Viano, Tourer, V-Class
  • Ideal For: Larger groups or those with extra luggage. Premium features and ample room.

• 9/13-Seater MaxiCab:

  • Vehicles: Toyota Hiace (9 and 13-seater), Premium Executive 13-Seater
  • Ideal For: Group travel and corporate events. Spacious and comfortable for various group sizes.

2. Limousine Services

• Sedan Limousines:

  • Vehicles: Mercedes E-Class and S-Class
  • Ideal For: Business travel, special occasions, or a luxurious personal experience.

• Airport Transfers maxicab:

  • Service: Reliable transfers to and from Changi Airport and other Singapore airports. Professional chauffeurs ensure a smooth and stylish ride.

3. Special Services

• Wheelchair Accessible Taxis:

  • Features: Equipped for wheelchair users, providing a comfortable and safe journey.
  • Ideal For: Passengers with mobility challenges.

• Wedding Limousines:

  • Service: Elegant limousine options for weddings. Enhance your special day with luxury and style.

• Interstate Travel:

  • Service: Limousine and Maxi Cab services for travel between Singapore and Malaysia.
  • Options: Various vehicles to suit different group sizes and comfort needs.

Contact Us

For bookings, inquiries, or additional information, please reach out to us:

Address:
22 Sing Ming Lane, Singapore 573969

Phone:
+65 9777 5151

Email:
[email protected]

We at Platinum Limousine Pte. Ltd. are committed to providing you with a top-notch transportation experience. Thank you for choosing us, and we look forward to serving you!