Everything You Need to Know Before You Book with Platinum MaxiCab
At Platinum MaxiCab, we believe great service begins before the vehicle even arrives.
That’s why we maintain clear and transparent booking policies — not just to protect our team, but to give our customers the confidence and peace of mind they deserve.
Whether you’re making a booking for a local transfer, an airport pickup, or a cross-border journey to Malaysia, this page explains what you can expect from us — and what we ask in return.
Our goal is to serve you reliably, professionally, and fairly at every step of your journey.
Booking Confirmation
Every booking made with Platinum MaxiCab is confirmed directly by our team.
Once we receive your request — through our online booking form, WhatsApp, or phone — we verify the details and reply with a confirmation that includes the agreed pickup time, vehicle type, destination, and final fare.
We do not dispatch any vehicle without full confirmation.
This ensures that both our customers and drivers are on the same page, avoiding last-minute confusion or unmet expectations.
If you’re unsure which vehicle best suits your needs, our team will happily advise based on your group size, luggage, and destination.
You can also explore our Fleet Page for detailed information.
Cancellation & Refund Policy
We understand that plans can change, and we try our best to be flexible.
However, last-minute cancellations can affect our drivers and schedule.
To keep things fair, here’s how our cancellation policy works:
| Cancellation Time | Policy |
|---|---|
| More than 12 hours | No charge |
| 6 to 12 hours prior | 50% of the confirmed fare |
| Less than 6 hours | Full fare is chargeable |
| No-show at pickup | Full fare is chargeable |
In cases where a prepayment is required — such as for longer trips, late-night bookings, or special vehicle arrangements — the refund will follow the same time-based structure.
If you need help understanding your cancellation eligibility, our support team is always ready to assist.
Waiting Time & Grace Period
We allocate a free waiting time to every booking to accommodate delays that can happen during travel.
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For standard transfers, we offer up to 10 minutes of complimentary waiting.
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For airport arrivals, we monitor your flight in real time and provide up to 60 minutes of free waiting after your flight lands.
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For pickups at hotels or border checkpoints, a grace period of 30 minutes applies.
Beyond the grace period, we charge a nominal waiting fee per 10-minute block.
These charges are communicated transparently at the time of booking and are always based on fair use, not penalties.
If you anticipate delays, please let us know in advance — we’re always willing to adjust when possible.
Choosing the Right Vehicle
For safety, comfort, and legal compliance, it’s important that passengers choose a vehicle that suits their group size and luggage capacity.
Overloading is strictly prohibited and may result in booking rejection or additional charges.
On our Fleet Page, you’ll find the seating capacity and luggage guidelines for every vehicle type, including 4 seater limousines, 7 seater maxicab, 13 seater minibus, wheel chair taxi and more.
If you’re uncertain, our team will recommend the best fit before confirming your booking.
We want every ride to be smooth, spacious, and safe — for both you and our drivers.
Cross-Border Travel (Singapore – Malaysia)
For customers booking a trip between Singapore and Malaysia, please note that cross-border transfers come with unique requirements:
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All passengers must carry valid travel documents, including passports and required visas.
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Delays at immigration or customs may result in waiting charges after the grace period.
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Trips scheduled during peak traffic times, holidays, or late hours may require prepayment or attract surcharges.
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If you require a return trip from Malaysia back to Singapore, this must be booked in advance to secure availability.
Our team is experienced in handling Malaysia-bound bookings and will provide clear instructions ahead of your travel date.
For detailed routes and pricing, please refer to our Cross-Border Services.
Late Night and Midnight Charges
Trips scheduled between 11:30 PM and 6:30 AM fall under our midnight operating window.
During this time, a midnight surcharge is applicable and varies by vehicle type and destination.
This surcharge compensates our drivers for working overnight and ensures availability for customers who require transport during odd hours.
You’ll always be informed of any such fee before your booking is confirmed.
Payment Terms
All payment terms are clearly communicated during booking.
We accept several payment methods, including:
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Cash (paid to the driver)
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PayNow or bank transfer
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Invoice-based billing (for approved corporate clients)
For certain bookings — such as those requiring special vehicles, off-hour pickups, or international transfers — we may request full or partial payment in advance.
This protects both parties and confirms your slot in our schedule.
No GST is charged on any fare, and official receipts can be provided upon request.
Conduct & Vehicle Usage Policy
To maintain cleanliness and safety for all passengers, we require customers to follow a few simple guidelines during their trip:
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No smoking or vaping inside any vehicle
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No eating or drinking (except water)
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No damage or misuse of vehicle interior
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No rude or abusive behavior toward our drivers
Any violation of these conditions may result in the ride being canceled on the spot or charges for cleaning and repair.
We aim to provide a respectful, professional experience for all riders — and we appreciate your cooperation.
Changes & Rescheduling
We know that situations change. If you need to modify your booking — whether it’s a new pickup time, destination, or vehicle type — simply contact us as early as possible.
We do our best to accommodate rescheduling requests within reasonable limits and will reconfirm the new details promptly once approved.
We value clear communication and always keep you informed.
Why Our Policies Exist — A Fair Ride for Everyone
Our booking policies aren’t just formalities. They’re designed to help us serve every customer fairly and reliably.
As a legitimate and responsible transport provider in Singapore, we operate within strict professional standards — and we believe transparency builds trust.
Whether you’re a one-time visitor or a regular client booking with us weekly, our aim is to deliver dependable, high-quality service at every touchpoint.
If you’re ready to make a booking, simply head to our Booking Page, or visit Our Services to explore all available options.
You can also learn more about who we are on the About Us page.
We look forward to serving you soon.
