Terms & Conditions

All bookings require confirmation. Upon submission, our team will verify your booking details and send a confirmation via WhatsApp or email within 15 minutes (during operating hours).

Your confirmation message will include: pickup time, vehicle type, destination, and the confirmed fare.

No driver will be dispatched without full confirmation from both parties. Please ensure your contact details are correct at the time of booking.

Advance bookings are recommended. Same-day bookings are accepted subject to availability.

All prices are quoted in Singapore Dollars (SGD) and include GST at 9%.

Our fares are all-inclusive: ERP road charges, CAAS airport surcharges, and standard waiting time (see Section 4) are absorbed in the quoted price.

Payment is required before the job. PayNow details or a payment link will be sent upon booking confirmation.

Credit card payments incur a 10% bank admin charge.

PayNow transfers carry no additional surcharge.

Cancellation must be notified to us at least 12 hours before your scheduled pick-up time via WhatsApp or email.

Cancellations made 12 or more hours before pick-up: no charge.

Cancellations made less than 12 hours before pick-up: 100% of the quoted fare is charged.

No-show (driver at pickup location, passenger unreachable): 100% of the quoted fare is charged.

All prepayments and deposits are non-refundable once the cancellation window has passed.

For airport arrivals, we track your flight in real time and adjust driver arrival accordingly. A 60-minute grace period is provided from the actual flight landing time.

For departure and transfer bookings, a 10-minute grace period applies from the scheduled pick-up time.

Waiting time beyond the standard allowance is subject to a waiting charge — details confirmed at the time of booking.

For significant delays, please WhatsApp us directly so we can coordinate pickup timing.

Midnight surcharge: +$10 for pickups or drop-offs between 23:30 and 06:15.

Meet & Greet (airport arrivals only): +$25. Driver waits at the Arrivals Hall with a name board after you clear Customs.

Extra stop (en route): +$10 for stops within approximately 5 km of the direct route; +$20 for stops requiring a significant detour.

Child/baby seat: +$20 per seat. Seats suitable for children 15–36 kg (approx. 4–12 years). Specify age at booking.

Public Holiday / Peak Season surcharge: +$10 on Singapore public holidays and peak travel seasons. Customers will be informed before confirmation.

Super Peak Period surcharge: +50% to 100% on major peak periods (e.g. New Year's Eve, F1 Grand Prix weekend, Chinese New Year). Customers will be informed before confirmation.

Distance surcharge: +$5 for trips of 28 km or more; +$10 for trips of 35 km or more (flat rate, non-cumulative).

You may reschedule a booking on the same day of travel, subject to driver availability. Rescheduling does not entitle you to a refund if the original booking time falls within the cancellation window.

To reschedule, WhatsApp us at least 2 hours before your original pickup time.

Cross-border bookings require at least 24 hours advance notice.

Passengers must hold valid travel documents (Singapore passport/PR card, Malaysian immigration declaration).

Malaysian highway tolls and immigration crossing fees may be charged in addition to the quoted fare. These will be disclosed at the time of booking.

Cross-border bookings are non-refundable once the vehicle has crossed the Woodlands or Tuas checkpoint.

Platinum Limousine Pte. Ltd. and its drivers are not liable for delays caused by traffic, road closures, accidents, or events outside our reasonable control.

Passengers are responsible for securing their own belongings. We are not liable for items left in our vehicles, though we will make reasonable efforts to return found items.

All vehicles are fully insured as required by the Land Transport Authority of Singapore.

For booking changes, cancellations, or enquiries: WhatsApp +65 9777 5151 or email admin@platinummaxicab.com.

Platinum Limousine Pte. Ltd. · 22 Sin Ming Lane #06-76 Midview City · Singapore 573969 · UEN 2018300032.