Before booking a limousine or maxi cab in Singapore, most people think it’s just “pick a car and go.”
In reality, the details you provide upfront directly affect the price, the vehicle assigned, and how smooth your trip will be.
Here’s exactly what you should have ready.
📍 Exact Pickup & Drop-Off Locations (Not Just the Area)
This is more important than people think.
- Provide full addresses, including:
- Hotel name + entrance (some hotels have multiple driveways)
- Condo block number
- Office tower or mall name
- “Orchard” or “Changi” alone isn’t enough — it affects:
- Distance calculation
- ERP and parking costs
- Waiting time and routing
Tip: For airport pickups, always specify arrival terminal if you know it.
🕒 Date, Time & How Long You’ll Need the Car
Be clear about:
- Date of travel
- Exact pickup time
- Whether it’s:
- One-way transfer
- Return trip
- Hourly charter
If you’re booking an hourly service, estimate realistically. Events, weddings, and meetings almost always run longer than planned. Extra time can be added, but it’s better to plan upfront.
👨👩👧 Passenger Count (Be Honest)
This isn’t about squeezing people in — it’s about safety and comfort.
- Count everyone, including kids
- Don’t assume “children don’t count”
- Overloading a vehicle is not allowed in Singapore
If you’re between vehicle sizes, go bigger. The difference in cost is usually smaller than the inconvenience.
🧳 Luggage Size Matters More Than You Think
This is where most bookings go wrong.
Tell us:
- Number of suitcases
- Size (carry-on vs large)
- Special items:
- Golf bags
- Foldable wheelchairs
- Strollers
- Boxes or instruments
A “6-seater” with 6 adults and 6 big suitcases will not fit comfortably. Luggage affects vehicle choice just as much as passenger count.
🚕 What Type of Service Are You Booking?
Different trips = different pricing and setup.
Common options:
- Airport transfer (arrival or departure)
- Point-to-point (home to office, hotel to mall, etc.)
- Hourly charter (events, sightseeing, multiple stops)
Airport transfers may include:
- Flight tracking
- Waiting time
- Meet & Greet or driveway pickup options
Tell us clearly — it helps avoid confusion and extra charges.
🚘 Preferred Vehicle Type (If You Have One)
If you already know what you want, say it:
- Limousine (E-Class or S-Class)
- Maxi cab (6, 7, 9, or 13 seater)
- Wheelchair-accessible vehicle
If you’re unsure, just explain your group and luggage — we’ll recommend the right option.
♿ Any Special Requests? Say It Early
Some things need advance arrangement:
- Child seats
- Wheelchair access or ramp usage
- Extra stops along the way
- Elderly assistance
- VIP or corporate requirements
Last-minute requests may not always be available, so earlier is always better.
Bottom line:
Clear, complete details = accurate pricing, the right vehicle, and a stress-free ride.
Vague info = delays, wrong car size, or unexpected charges.
2. Picking the Right Limousine or Maxi Cab (The Most Common Question)
This is where most people pause — and honestly, it’s a good thing.
Choosing the right vehicle makes the whole trip more comfortable.
Let’s break it down simply.
2.1 What Cars Can You Actually Book?
Here’s what Platinum Maxi Cab typically offers and who each vehicle is best for:
🚘 Mercedes E-Class – For Business & Daily Executive Travel
- Ideal for:
- Business meetings
- Corporate transfers
- Solo or 2-passenger airport rides
- Comfortable, discreet, professional
- Limited luggage space (not for families with bags)
✨ Mercedes S-Class – When Luxury Really Matters
- Best for:
- VIP guests
- High-profile clients
- Special occasions
- Extra legroom, quieter ride, premium interior
- Price reflects exclusivity
🚐 6-Seater Alphard / Vellfire – Most Popular Choice
- Perfect for:
- Families
- Airport transfers
- Small groups with luggage
- Comfortable seating + good luggage space
- Best balance of luxury and practicality
🚐 7-Seater MPVs – For Slightly Bigger Groups
- Good for:
- 5–7 passengers
- Medium luggage load
- More space than 6-seaters, still easy to move around the city
🚌 9- & 13-Seater Maxi Cabs – Group & Event Transport
- Ideal for:
- Large families
- Corporate groups
- Weddings, tours, events
- Plenty of space for people and bags
- Cost-effective for group travel
♿ Wheelchair-Accessible Vehicles – Mobility Made Easy
- Designed for:
- Passengers using wheelchairs
- Elderly or mobility-challenged guests
- Includes ramp access and trained drivers
- Must be requested in advance
2.2 Why Passenger Count Alone Is Not Enough
This is the most common mistake.
Two bookings with “6 passengers” can need completely different vehicles depending on:
- Suitcase size
- Special equipment
- Child seats
- Wheelchairs
A vehicle that fits people may not fit luggage — and vice versa.
🧳 Special Items Change Everything
Always mention if you’re carrying:
- Large suitcases
- Golf bags
- Baby strollers
- Foldable or non-foldable wheelchairs
These items take more space than people expect.
✅ When in Doubt, Upgrade
If you’re unsure between two vehicle sizes:
- Choose the bigger one
- Slightly higher cost
- Much better comfort
- Zero risk of last-minute changes
Quick advice:
It’s better to arrive comfortably than to squeeze in and regret it halfway through the trip.
Frequently Asked Questions (FAQ)
❓ How early should I book a limousine or maxi cab in Singapore?
If you can, book at least 24 hours in advance.
For airport transfers, early-morning pickups, weekends, public holidays, or large vehicles (9- or 13-seaters), we strongly recommend booking 2–3 days earlier to secure availability.
Last-minute bookings are possible, but vehicle choice may be limited.
❓ Do children count as passengers?
Yes.
In Singapore, every passenger counts, including children and infants. This is for safety and legal reasons. If you’re traveling with kids, let us know:
- How many children
- Whether you need a child seat
❓ How much luggage can each vehicle really take?
This depends on the vehicle type, not just seat count.
- Mercedes E-Class: 2–3 passengers, limited luggage
- 6-Seater Alphard/Vellfire: 4–6 passengers with medium luggage
- 7-Seater MPV: Better for more luggage or strollers
- 9/13-Seater Maxi Cab: Best for groups with many suitcases
If you have large suitcases, golf bags, strollers, or wheelchairs, always tell us in advance.
❓ What happens if I book a vehicle that’s too small?
We’ll try our best to adjust, but:
- A larger vehicle may not always be available last-minute
- Additional charges may apply if an upgrade is required
- In some cases, a second vehicle may be needed
When in doubt, book the bigger vehicle upfront.
❓ What’s the difference between airport pickup and normal pickup?
Airport transfers include:
- Flight tracking
- Complimentary waiting time after landing
- Optional Meet & Greet service with name placard
Airport pickups may also have additional surcharges, depending on:
- Driveway pickup or arrival hall Meet & Greet
- Waiting time beyond the free period
❓ Do I need to provide my flight number?
Yes, for airport arrivals.
Providing your flight number allows us to:
- Track delays
- Adjust pickup time automatically
- Reduce waiting charges
No flight number = no flight tracking.
❓ What is Meet & Greet service at Changi Airport?
Meet & Greet means:
- The driver waits at the arrival hall
- Holds a name placard
- Assists you to the vehicle
This is optional and comes with an additional fee, but it’s very helpful for:
- First-time visitors
- Families
- Elderly passengers
- Business guests
❓ Are there extra charges I should know about?
Some common additional charges include:
- Airport pickup surcharges
- Waiting time beyond the free period
- Midnight / late-night surcharge
- Extra stops
- ERP, parking, and tolls (actual cost)
- Public holiday or peak-period surcharge
We encourage customers to share full trip details upfront to avoid surprises.
❓ Can I make extra stops during the trip?
Yes, but:
- Extra stops must be declared in advance
- Additional charges may apply depending on distance and waiting time
For multiple or flexible stops, an hourly charter may be more cost-effective.
❓ Do you provide wheelchair-accessible vehicles?
Yes.
We offer wheelchair-accessible maxi cabs with ramp access and trained drivers. Availability is limited, so please:
- Request early
- Specify wheelchair type (foldable or non-foldable)
❓ Do you provide child seats?
Yes, child seats are available upon request and subject to availability.
Please let us know:
- Child’s age and size
- Number of child seats needed
Additional charges may apply.
❓ What happens if my flight is delayed?
No worries — we track your flight in real time.
As long as your flight number is provided, pickup timing will be adjusted automatically within the complimentary waiting period.
❓ Can I cancel or change my booking?
Yes, subject to our cancellation policy:
- More than 12 hours before pickup: usually no charge
- 6–12 hours before pickup: partial charge
- Less than 6 hours or no-show: full charge
Changes are possible, but availability is not guaranteed.
❓ How do I book with Platinum Maxi Cab?
You can book via:
- Online booking form
- Phone call
For faster processing, always include:
- Pickup & drop-off addresses
- Date & time
- Passenger and luggage details
- Flight number (if applicable)
